IS SHIPPING FREE?
Shipping is free when you choose the “Free Shipping” option during checkout. For the other shipping options (if you choose them), the applicable shipping charges apply. The charges are displayed during checkout.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from either our workshop, or one of our warehouses, depending on which one can ship them at the earliest. Alternatively, if an item is popular and on a bit of a backorder, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible.
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped out directly from our workshop or any of our different domestic & international warehouses and we will do everything we can to get you your order as fast as possible. Please allow an estimated 15-30 days for your order to arrive depending on the delivery country. Please note that these are only estimates.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we will send you a new package with quicker shipping, or refund your payment. Please take a look at our refund and return policy for when these might be applicable to shipping situations.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you do not have to pay any extra customs fee or taxes.