Return And Refund Policy

Returns

To be eligible for a return, your item must be a defective/damaged piece, unused, and in the same condition that you received it. It must also be in the original packaging.

If your received item is in any of the above states, please send an email to us at customercare@kenfuyuki.com immediately (within 1-2 days) after you receive the item with supporting photos and/or videos.

Please note that gift cards are non-refundable.

To complete your return, we require a receipt or proof of purchase.

For the return address, please write to customercare@kenfuyuki.com and we will share the relevant address for return based on your location.

There are certain situations where only partial refunds are granted (if applicable)

  • Item with obvious signs of use.
  • Item not in its original condition, is damaged, or missing parts for reasons not due to our error.

 
Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of business days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@kenfuyuki.com

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@kenfuyuki.com and we will guide you through the process.

 

Shipping

For the return address, please write to customercare@kenfuyuki.com and we will share the relevant address for return based on your location.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

For any further queries, please feel free to write to us at customercare@kenfuyuki.com

 

Team Ken Fuyuki