Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions, please send us an email to email@example.com
Q. How long is the shipping time?
A. We produce responsibly. Thus, we make your knives only after we receive your order. That helps us sell through 100% of our products compared to only a 65% sell-through rate for the rest of the industry.
Though it leads to a little longer delivery times, we are willing to take one for the planet! Please allow an estimated 3-5 weeks for your order to be delivered after it has been placed. If any delay is expected, we will proactively inform you through your registered email.
Q. Where are the knives made and shipped from?
A. Each of our knives is hand-forged by trained artisans using high-carbon steel and traditional smithing techniques. They are designed in Japan and made in centuries-old family workshops in Yangjiang, China - a place renowned for its knife-making tradition dating back to over 1400 years. Our knives are shipped directly from our workshops.
Q. How long will it take to receive a tracking number?
A. It usually takes 2-4 business days.
Q. Where can I place an order from?
A. You can place an order from any country, we ship worldwide to 180 countries.
Q. Is shipping really free?
A. Yes, shipping is free worldwide on all items where the "Free Shipping" option is available during checkout. For other items, the respective shipping fees are applicable.
Q. Which currency will I be charged in?
A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders. As soon as the order is shipped, a shipping confirmation email with a tracking code and link will be sent to the customer's registered email ID with us.
Please contact us at firstname.lastname@example.org if you don't receive an order number within 24 hours of placing your order.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to email@example.com.
Q. How can I pay?
A. We accept all major credit and debit cards: Visa, MasterCard, Discover, American Express, Diners Club, and also, PayPal.
Q. Is checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and are secured by McAfee. We use encrypted SSL certificates for 100% security.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers' information in any way. Emails are strictly for order follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. No, you will not have to pay any customs. All fees are borne by us.